Delivery & Return
Monday-Friday via Royal Mail.
- UK orders are sent using 1st class Signed For.
- We will always send the finished item to the address on the Etsy invoice. So, please make sure it is your correct address.
- If your purchase is a gift to be sent directly to the recipient, please outline instructions at the time of purchase.
- All efforts and precautions are taken to ensure a safe and undamaged delivery.
International Shipping
Monday-Friday via Royal Mail.
- International orders are sent International Standard Air Mail, which is untracked to keep postage costs to a minimum.
- We will always send the finished item to the address on the Etsy invoice. So, please make sure it is your correct address.
- If your purchase is a gift, to be sent directly to the recipient, please outline instructions at the time of purchase.
- All efforts and precautions are taken to ensure a safe and undamaged delivery.
Delays
- Although the majority of deliveries arrive on time, some items may be delayed as a result of customs checks, public holidays, inclement weather or slow postal services.
- Unfortunately we cannot influence delivery times after dispatching items at the post office and cannot be held responsible for items which arrive late.
Lost Mail
- If any purchase is lost during shipping, we will need time to investigate and claim compensation. After investigation either a refund or replacement will be sent to the customer if there is no customer fault.
- As per the Royal Mail’s guidelines, an item will only be considered to be ‘lost’ when it has failed to arrive after 28 business days. So, we will not investigate until 28 business days from postage date.
Returns & Exchanges
At Linen and Stripes, we take pride in crafting unique, made-to-order products that are customized to your exact preferences. As a small family business, we do not maintain pre-made stock of our items. Instead, each piece is meticulously handmade to fulfill your specific order.
Exchange Policy:
We gladly accept product exchanges within 7 days of receiving your order.
To be eligible for an exchange, the item must be unused, in its original condition, and in the same packaging as received.
Please contact our customer support team to initiate the exchange process.
Why We Don’t Offer Refunds:
Our commitment to crafting personalized items means that each product is tailored exclusively to your order.
While we do not offer refunds, we are dedicated to resolving any issues and ensuring your satisfaction with our products. If you encounter any problems with your order, please reach out to us, and we will do our best to assist you.
Contact us within: 7 days of delivery
Ship items back within: 14 days of delivery
Request a cancellation within: 24 hours of purchase